PHILIPPINE BUSINESS BANK PBB Business Online Banking
Frequently Asked Question (FAQs)
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PBB BUSINESS ONLINE BANKING (Corporate Internet Banking) REGISTRATION
Q: How do I/we enroll our company in PBB Business Online banking facility?
A: You or your authorized officer/s can accomplish the online enrollment form. Please visit your maintaining
branch to get a copy of the PBB Business Online enrollment form.
Q: Aside from the enrollment form, what others document do I need to submit?
A: You will need to submit a Board Resolution designating the officer/employee to who will fill out and sign
the enrollment form.
Q: How do I make changes in the enrollment after activation of the company’s PBB Business Online
account?
A: You must fill up the Post Enrollment Change Request Form (PECRF). Please visit your maintaining
branch to get a copy of the said form.
Q: Which browser should a maker/authorizer use when accessing PBB Business Online and what
version of Windows?
A: For best results, a user must access PBB Business Online through the browser Microsoft Edge using
computer or laptop. These devices must have Windows 10 or a higher version.
Q: One of the users cannot initiate a domestic fund transfer even though the company has
designated him as a maker for the said transaction. Why is this so?
A: Please check the transaction amount against the transaction limit that has been set for the said user. If the
former is greater than his transaction limit, the said transaction will be declined. You will have to check the
company’s enrollment form submitted to the Branch.
Q: What transactions can I do with the PBB Business Online?
A: The following are some of the transactions that you can do:
1. Account Services (Account Summary, Loans Summary, Term Deposit Summary)
2. Cheque Book Request
3. Cheque Inquiry
4. Stop Cheque Request
5. Term Deposit Request
6. Account Statement
7. Own PBB Account (Fund transfer to your own account/s)
8. Transfer within Bank (Fund transfer to a third-party account in PBB)
PHILIPPINE BUSINESS BANK PBB Business Online Banking
Frequently Asked Question (FAQs)
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9. Domestic Fund Transfer (Fund transfer to an account in another local Bank)
10. Bulk File Upload
11. Payroll Services
12. Bills Payment (“Bill Payment” for utility services, telecoms, credit cards, loan amortizations, and more)
13. Request for Manager’s Cheque
14. Service Request
a. Open New Account
b. Request a New Loan
*We shall update you on new PBB Business Online features and/or changes via SMS, email, and the
PBB corporate website.
Q: Will the user be able to view the company’s account statement?
A: Yes. The User will be able to view the company’s account statement covering transactions done in the
last 90 days.
CORPORATE ID, USERNAME & PASSWORD
Q: What is the Corporate ID?
A: Your Corporate ID is your Group Customer Information File (GCIF) number, which will be sent to the
email addresses of your designated users. The company’s PBB Business Online users will use only ONE
Corporate ID. Before your corporate users login for the first time, make sure that all users know your
Corporate ID/GCIF as you and your users will be asked to enter this in the Corporate ID field. If you have
forgotten your Corporate ID, you may inquire with the other users enrolled in your PBB Business Online,
or check the email message sent to you and your users.
Q: How does a user nominate their password?
A: Below are the steps:
1. After the Bank has enrolled your company’s accounts in PBB Business Online, your authorized
users will receive an SMS message containing their temporary passwords and an email message
containing their Corporate and user ID.
2. Upon receipt of his temporary password, the company’s authorized user must login and change
his temporary password.
Q: What should a user do if they forget their username?
A: A user can retrieve their username by referring to the enrollment form that was submitted to PBB. A
user may also check the email message sent by the Bank.
PHILIPPINE BUSINESS BANK PBB Business Online Banking
Frequently Asked Question (FAQs)
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Q: How do I reset my password?
A: Click “Forgot Password” on the login pad. Then follow the instructions.
Q: What happens if a user enters the wrong username or password?
A: The user’s PBB Business Online User ID account will be locked after three (3) consecutive incorrect
log-in attempts.
Q: What does a user need to do when their account is locked?
A: The user must fill-out the Post Enrollment Change Request (PECRF) and have it signed by the
company’s authorized signatory. Then the user must submit the document to any of the user’s
maintaining branch. Process would take 1-2 business day(s) for the temporary password to be sent to the
user’s registered SMS number.
Q: Does the temporary password have an expiry?
A: No. The temporary password does not expire. You must advise your users that they should
immediately change the temporary password and nominate a new one.
Q: Does the nominated password have an expiry?
A: Yes. Your nominated password expires in 60 days. You will receive an alert that your password will
expire in X days. You must change your password by clicking by clicking “Forgot Password”.
Q: What happens if a login session is left idle or inactive for a long time?
A: If the session is left idle or inactive for five (5) minutes, the user will receive a prompt that the session
will be closed by the system for security reasons. The user will be asked if they want to extend the said
session.
DEPOSIT ACCOUNT ENROLLMENT
Q: What types of accounts can be viewed and/or accessed via PBB Business Online?
A: A user will be able to view and access the company’s deposit account/s (savings, checking, and term
deposit), or loan account/s. A user will also be able to view a dormant account.
Q: Why can't a user view or access an account in PBB Business Online?
A: You will need to check if the company’s authorized signatory you has previously un-enrolled the said
account/s, or if the said account is closed. Also, you may check if you are entitled to view or access the
said account/s. Please check the enrollment form that was submitted to your branch.
PHILIPPINE BUSINESS BANK PBB Business Online Banking
Frequently Asked Question (FAQs)
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Q: Can a user delete or remove an account that was previously enrolled in PBB Business Online?
A: No. A user cannot delete or remove an account that was previously enrolled in pbb business online.
Only the authorized signatory can remove an account from PBB Business Online by accomplishing the
Post Enrollment Change Request Form (PECRF).
Q: Will a user be able to view a dormant account?
A: Yes. However, the user cannot transact on the said dormant account. The said dormant account will
have to be reactivated should the corporate client wish to transact using the said account. Reactivation of
a dormant account shall be done in the branch.
ACCOUNT OPENING
Q: What types of PBB deposit accounts can a user open via PBB Business Online?
A: A user can open a term deposit provided that the source of funding is enrolled in the PBB Business
Online and the said user has access to the Term Deposit Account Opening module and to the source of
funding. They can also initiate account opening service request for checking or savings account which will
be subject for approval by the client’s preferred branch.
Q: If a user opens a new account, will it be enrolled in PBB Business Online?
A: Yes. When you open an account over-the-counter or through PBB Business Online, you will be able to
access your new account online upon accomplishment of Post Enrollment Change Request Form by any
of the company’s authorized signatories.
Q: Will a user be able to transact using the company’s newly opened TD or current/savings
accounts?
A: Yes. After the submission of Post Enrollment Change Request Form, you may check if the newly
opened current or savings account is already enrolled in your PBB Business Online.
FUND TRANSFER (InstaPay/PESONet)
Q: In sending/transferring funds, if a user enters the wrong account number of the beneficiary,
how can the funds be recovered?
A: Before transferring funds, the users must ensure that they enter the correct account number.
Otherwise, the funds will be credited to the unintended beneficiary of the money. We can only provide
advice as to ways of recovering the funds.
PHILIPPINE BUSINESS BANK PBB Business Online Banking
Frequently Asked Question (FAQs)
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Q: Can a user transfer any amount using InstaPay/PESONet?
A: The minimum and maximum amounts per InstaPay fund transfer transaction is Php1.00 and Php
50,000 respectively. The minimum amount for PESONet fund transfer transaction is Php 1.00. The
maximum amount per fund transfer transaction is Php 500,000.00. The aggregate daily limit (combined
limit for InstaPay/PESONet) is Php 1,000,000.00.
Q: The User needs to initiate a one-time domestic fund transfer (DFT) to a beneficiary. Do they
need to ADD BENEFICIARY?
A: Yes. The User needs to click ADD BENEFICIARY before proceeding with the DFT transaction.
Q: Can the User delete a beneficiary from the BENEFICIARIES list?
A: Yes. The User can delete a beneficiary’s name from “Beneficiaries” under “Quick Pay”.
Q: Can a user request for an increase/decrease in the daily fund transfer transaction limit?
A: Yes, the company can request for an increase/decrease in your daily fund transfer transaction limit by
accomplishing the Post Enrollment Change Request Form (PECRF) which is available in any PBB
Branch.
Q: Can a user do fund transfer transactions even from outside the Philippines?
A: Yes, a user can access the company’s enrolled accounts and do fund transfer transactions via
InstaPay or PESONet anywhere as long as they have internet access and they have with them the device
with the SIM number registered with PBB Business Online. User may be charged with applicable Telco
fees.
Q: Can a user cancel a scheduled fund transfer transaction?
A: Yes, there is a “Cancel” button for scheduled fund transfer transaction. You can also edit the details of
a scheduled fund transfer transaction.
Q: When a Maker initiates a financial transaction, such as fund transfer, will the Authorizer receive
a text notification or SMS?
A: Yes. For the Authorizer/Approver to receive an SMS notifying him that a transaction is waiting for an
approval, he must enable SMS notification under Profile Setting.
Q: When a financial transaction has been processed successfully/unsuccessfully, will the
Authorizer receive a text notification or SMS?
A: Yes
PHILIPPINE BUSINESS BANK PBB Business Online Banking
Frequently Asked Question (FAQs)
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BILLS PAYMENT
Q: Does ‘Bill Payment’ happen real-time?
A: For Bill Payment, the posting date of payment depends on the biller. You may contact your biller
directly and inquire on the posting date of your payment.
Q: How will a user know if a biller is in PBB Business Online?
A: Under “Payments”, click “Data Maintenance”, click “Biller Registration”, click “Category”, then
“Service Provider” to view the list of billers that you can pay from any of your enrolled accounts.
Q: How does a user enroll the company’s subscriber/customer account number for Meralco or
other billers?
A: Under “Payments”, click “Data Maintenance”, click “Biller Registration”, click “Category”, then
“Service Provider” to view the list of billers that you can pay from any of your enrolled accounts. Select
the biller then fill-out the screen fields
Q: Does a user need to enroll the biller each time I need to pay my bill?
A: No. Once a biller is registered, the user can pay the bill to the said biller any time.
LOANS
Q: Can a user also view the corporate loan account/s?
A: Yes, a user can view details (outstanding balance, loan statement, among other details) of the loan
account/s.
Q: Can my company apply for a new loan through PBB Business Online?
A: Yes, your company can apply for a loan by clicking “Request a New Loan” and filling out the fields.
Q: How will the client know if a loan application has been approved?
A: Upon submission of your application online, you will be updated via the “Other Request Summary”
under “Account Services”. You will also be contacted by a PBB account officer for additional details,
and/or for an update on your loan application.
PHILIPPINE BUSINESS BANK PBB Business Online Banking
Frequently Asked Question (FAQs)
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SECURITY
Q: What is Phishing?
A: Phishing shall refer to the use of electronic communications such as e-mail to masquerade with trusted
identity to capture sensitive information to gain access to accounts. It involves tricking customers into
giving sensitive information through fraudulent emails or websites (source: BSP MORB)
Q: If a user suspects that their Password has been compromised or an unauthorized transaction
has been done on one of the corporate account/s, what should the user do?
A: The user must change or reset their password immediately.
Q: What should the user do if they suddenly receive an OTP without logging in to their account?
A: We suggest that the user do the following:
1. Change password immediately
2. Report to your branch (during business hours) or call our customer service hotline.
3. Remember not to share the OTP with anyone
Q: What are the security features of the PBB Business Online banking facility?
A: The PBB Business Online banking facility adheres to security standards and industry practices
pertaining to security protocols. The Bank also adopts multi-layered security requirements for its online
banking channels.
